Returns

Here we explain our returns policy for our electric bikes and accessories. 

We are committed to providing you with products that demonstrate superior workmanship and a dedication to technical excellence.  We also strive to give you superior customer service and always aim to exceed your expectations

Our products are carefully checked, tested and certified prior to dispatch.  However if you are unhappy with your purchase, please return it and we will either exchange or give you your money back. If the product is faulty or has arrived damaged, we will reimburse the cost of return postage.

If you have a problem or query regarding your purchase, please contact us within 7 working days of delivery via email, writing or telephone to discuss and resolve your issue.  Please await instructions before arranging the return of any item.  Please refer to the following page for full Terms and Conditions of returns: https://www.warpfivecycles.com/terms-conditions/

Unwanted Items

Items must be as new, unused, in their original packaging, with labels intact, and in a saleable condition. Please note, unwanted items are returned at your own expense and should be sent by recorded delivery. We are unable to provide a refund for items which are lost or damaged in transit. Returned items must be securely protected and packaged for the return journey with appropriate postal labels and returns numbers correctly displayed.   Please note that Custom bikes cannot be returned unless they are faulty, differ from the description or the incorrect item was delivered. You must notify us of your intention to return within 7 days of the date which you receive your goods. You then have a further 30 days, from the date you have notified us, to return the goods. 

Damaged or Faulty Goods

If on arrival, the product is shown to be defective, or if a product displays a fault within the warranty period, we will either exchange the items or refund your money including the cost of return postage. Postage up to the value of £20 will be refunded once we receive a valid postal receipt. Should the cost of return postage be higher than £20 please confirm with us before returning the item. Please keep a clear photo or PDF scan of your postal receipt as this may be requested prior to the refund being performed. Please note, items should be returned by recorded delivery. We are unable to provide a refund or exchange for items which are not received.  

In most cases your refund will automatically go back to the original form of payment used for the purchase. Please note that it can take up to 7 working days to inspect and process items returned, prior to a refund being performed.

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